Damaged or defective Items
We work hard to ensure your items arrive in perfect condition, but we understand that isn’t always the case. Any damaged or defective item should be reported with-in 3 days from the day of received items. As we receive the items packed from manufacturer therefore we were unable to judge the problem before delivery. To report a damaged or defective item please send email at firstname.lastname@example.org with the order number and picture of damged item and Packaging as well.
The packaging picture will help us to raised your & our concern to the Manufacture.
Changed Your Mind
If you’ve changed your mind, you have 30 days from the day you received your order, we will gladly refund your purchase subject to any shipping and handling charges paid by customer. In order to qualify for a refund, you must contact us via email@example.com or fill online contact us form and provide us with the order number and reason to return.
For hygiene and repackaging purposes, we ask that you only return items that are unused, unwashed and in the original packaging.
We reserve the right to accept or reject any refunds or exchanges.
Following Items are not eligible to return
- Customized orders
- Special orders
- Volume purchases
- Discounted Items
Please ensure you retain proof of delivery as we cannot be held liable for items lost in transit.